If you have made a cryptocurrency deposit to your card balance and it has not processed yet, please be patient -- depending on the type of cryptocurrency involved in the transaction, it may take up to 24 hours for that transaction to fully confirmed and your account balance to be updated.  

If more than 24 hours have passed and you are still not seeing the results of your transaction:  

  1. Double check to make sure that the transaction was sent to the correct wallet address.
  2. Verify that the transaction was completed via the blockchain ledger (transaction history) for that cryptocurrency.
  3. If you are making a deposit by sending a type of cryptocurrency that requires a memo or tag, please check your transaction and verify that you included both the destination address and required memo or tag.

You can also submit a ticket to our support team under the support menu of your account dashboard.  When contacting support, please send us any details about the transaction you have made to or from your account, including reference records/numbers if possible.  This will help our team quickly resolve your issue.