Enter your search term here...
New support ticket
Check ticket status
Eligibility And Global Availability
Where is the card available globally, and who can enroll?
Can I enroll using a business name?
Can I have multiple cards?
When does my card expire?
Getting started — how to deposit, complete KYC, and get your card!
Do I need to deposit before my card will be sent?
How do I make my initial cryptocurrency deposit to fund my card?
I created my account and deposited — when will I receive my card?
What are the different card types/options available?
See all 7 articles
Deposits And Withdrawals
I sent a cryptocurrency deposit to my card, but don’t see funds in my account. What should I do?
How do I view my card account activity?
How long does it take for a deposit to complete and arrive in my account?
What is the minimum and maximum amount of money that I can deposit to my card balance?
Where can I find the destination address (and memo/tag) I need in order to deposit cryptocurrency to my account?
See all 6 articles
Identity verification and passing KYC
My card has been suspended due to negative balance, how can I get it re-activated?
How do I update my account with a change of address?
Is there a fee for card account termination?
Card Activation and Setup
How do I activate my physical (plastic or metal) card?
How do I setup or change my PIN number?
Are the card numbers different for the virtual and physical cards?
Card Limits And Fees
What are the fees to use BlockCard?
Are there any daily limits on the ATM and POS (merchant) dollar amounts or number of transactions?
Card Network And Transactions
Where can I use my card?
Can I use my card at ATMs to withdraw cash?
Which bank issues the card?
Do I need good credit to qualify for a card?
Can I use my card to gamble online?
See all 13 articles
What happens if my card is lost or stolen?
What type of fraud detection does my card employ? What is my liability for a lost or stolen card?
How secure is my account?
Does my account support two-factor authentication (2FA)?
Help Desk Software