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Frequently Asked Questions
I created my account and deposited — when will I receive my BlockCard?
What are the fees to use BlockCard?
Are there any daily limits on the ATM and POS (merchant) dollar amounts or number of transactions?
Where is BlockCard™ available globally, and who can enroll?
Where does my BlockCard work?
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Deposits And Withdrawals
I sent or withdrew crypto to my BlockCard, but don’t see funds in my account. What should I do?
Where can I use BlockCard?
My card has been suspended due to negative balance, how can I get it re-activated?
How do I view my card account activity?
How long does it take for a deposit to complete and arrive in my account?
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Can I use BlockCard at ATMs to withdraw cash?
Which bank issues the BlockCard?
Do I need good credit to qualify for a BlockCard™ card?
Can I use my BlockCard™ card to gamble online?
When I swipe my card at a gas pump I get charged $50.00 – $75.00 even if I only pump $10.00 worth of gas. Why?
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What happens if my card is lost or stolen?
What type of fraud detection does BlockCard™ employ?
How secure is my card account information?
What security measures are available for lost or stolen cards?
Does my BlockCard account support two-factor authentication (2FA)?
Your Account And First Steps
Depositing Funds To Your BlockCard
Getting started — how to deposit, complete KYC, and get your card!
Do I need to deposit before my card will be sent?
Information About BlockCard™ KYC
Passing KYC Checks
Card Activation and Setup
How do I change my PIN number?
Are the card numbers different for the virtual and physical cards?
Working With TERN
Where can I withdraw TERN to (where does it trade)?
How do I withdraw TERN from my BlockCard account?
Do any deposits require both the address and memo/tag field being set? (XLM/TERN/XRP)
Why is my BlockCard balance changing?
Bank Account Limits (United States Account Holders)
What are the Bank Account Fees (United States)
How do I stake TERN to earn crypto back rewards?
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