How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Getting started — how to deposit, complete KYC, and get your card!
How do I make my initial cryptocurrency deposit to fund my card?
I created my account and deposited — when will I receive my card?
What are the different card types/options available?
What information and documents are required for KYC identity verification?
View all 6
Eligibility And Global Availability
Can I enroll using a business name?
Can I have multiple cards?
When does my card expire?
Deposits And Withdrawals
I sent a cryptocurrency deposit to my card, but don’t see funds in my account. What should I do?
How do I view my card account activity?
How long does it take for a deposit to complete and arrive in my account?
What is the minimum and maximum amount of money that I can deposit to my card balance?
Where can I find the destination address (and memo/tag) I need in order to deposit cryptocurrency to my account?
View all 7
How do I complete identity verification and pass KYC?
My card has been suspended due to negative balance, how can I get it re-activated?
How do I update my account with a change of address?
Is there a fee for card account termination?
Card Activation and Setup
How do I activate my physical (plastic or metal) card?
How do I setup or change my PIN number?
Are the card numbers different for the virtual and physical cards?
Card Network And Transactions
Where can I use my card?
Can I use my card at ATMs to withdraw cash?
Which bank issues the card?
Do I need good credit to qualify for a card?
Can I use my card to gamble online?
View all 11
What happens if my card is lost or stolen?
What type of fraud detection does my card employ? What is my liability for a lost or stolen card?
How secure is my account?
Does my account support two-factor authentication (2FA)?
Why does my account automatically log me out after five minutes of inactivity?
Help Desk Software