BlockCard™ Support

Frequently Asked Questions 12

• I created my account and deposited — when will I receive my BlockCard?
• What are the fees to use BlockCard?
• Are there any daily limits on the ATM and POS (merchant) dollar amounts or number of transactions?
• Where is BlockCard™ available globally, and who can enroll?
• Where does my BlockCard work?

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Deposits And Withdrawals 7

• I sent or withdrew crypto to my BlockCard, but don’t see funds in my account. What should I do?
• Where can I use BlockCard?
• My card has been suspended due to negative balance, how can I get it re-activated?
• How do I view my card account activity?
• How long does it take for a deposit to complete and arrive in my account?

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BlockCard Network 10

• Can I use BlockCard at ATMs to withdraw cash?
• Which bank issues the BlockCard?
• Do I need good credit to qualify for a BlockCard™ card?
• Can I use my BlockCard™ card to gamble online?
• When I swipe my card at a gas pump I get charged $50.00 – $75.00 even if I only pump $10.00 worth of gas. Why?

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BlockCard Security 5

• What happens if my card is lost or stolen?
• What type of fraud detection does BlockCard™ employ?
• How secure is my card account information?
• What security measures are available for lost or stolen cards?
• Does my BlockCard account support two-factor authentication (2FA)?

Your Account And First Steps 3

• Depositing Funds To Your BlockCard
• Getting started — how to deposit, complete KYC, and get your card!
• Do I need to deposit before my card will be sent?

Information About BlockCard™ KYC 1

• Passing KYC Checks

Card Activation and Setup 2

• How do I change my PIN number?
• Are the card numbers different for the virtual and physical cards?

Working With TERN 4

• Where can I withdraw TERN to (where does it trade)?
• How do I withdraw TERN from my BlockCard account?
• Do any deposits require both the address and memo/tag field being set? (XLM/TERN/XRP)
• Why is my BlockCard balance changing?

Bank Account 2

• Bank Account Limits (United States Account Holders)
• What are the Bank Account Fees (United States)

Staking Rewards 1

• How do I stake TERN to earn crypto back rewards?