Support

Getting Started 7

• Getting started — how to deposit, complete KYC, and get your card!
• Do I need to deposit before my card will be sent?
• How do I make my initial cryptocurrency deposit to fund my card?
• I created my account and deposited — when will I receive my card?
• What are the different card types/options available?

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Eligibility And Global Availability 4

• Where is the card available globally, and who can enroll?
• Can I enroll using a business name?
• Can I have multiple cards?
• When does my card expire?

Deposits And Withdrawals 8

• I sent a cryptocurrency deposit to my card, but don’t see funds in my account. What should I do?
• How do I view my card account activity?
• How long does it take for a deposit to complete and arrive in my account?
• What is the minimum and maximum amount of money that I can deposit to my card balance?
• Where can I find the destination address (and memo/tag) I need in order to deposit cryptocurrency to my account?

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Card Account 4

• How do I complete identity verification and pass KYC?
• My card has been suspended due to negative balance, how can I get it re-activated?
• How do I update my account with a change of address?
• Is there a fee for card account termination?

Card Activation and Setup 3

• How do I activate my physical (plastic or metal) card?
• How do I setup or change my PIN number?
• Are the card numbers different for the virtual and physical cards?

Card Network And Transactions 13

• Where can I use my card?
• Can I use my card at ATMs to withdraw cash?
• Which bank issues the card?
• Do I need good credit to qualify for a card?
• Can I use my card to gamble online?

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Card Security 5

• What happens if my card is lost or stolen?
• What type of fraud detection does my card employ? What is my liability for a lost or stolen card?
• How secure is my account?
• Does my account support two-factor authentication (2FA)?
• Why does my account automatically log me out after five minutes of inactivity?