Deposits And Withdrawals

I sent or withdrew crypto to my BlockCard, but don’t see funds in my account. What should I do?
If you have made a deposit or withdrawal from your BlockCard account and the transaction has not processed yet, please be patient -- depending on the type o...
Tue, 8 Jan, 2019 at 6:07 PM
Where can I use BlockCard?
The BlockCard™ is a physical VISA debit card powered by Ternio. With BlockCard™, card holders are empowered to spend their cryptocurrencies anywhere in the ...
Wed, 1 May, 2019 at 12:03 PM
My card has been suspended due to negative balance, how can I get it re-activated?
If your account is suspended due to negative balance, you can load funds onto your card and contact Customer Support to get your card reactivated.
Wed, 1 May, 2019 at 12:05 PM
How do I view my card account activity?
You can view all transactions and manage all of your account information from your account dashboard at You can also co...
Wed, 1 May, 2019 at 12:16 PM
How long does it take for a deposit to complete and arrive in my account?
BlockCard deposits generally take between just a few seconds to a few hours depending on the cryptocurrency asset type you are depositing, the level of cong...
Tue, 3 Dec, 2019 at 1:13 PM
Where can I withdraw TERN to (where does it trade)?
TERN trades on a number of active exchanges including all of the Stellar Decentralized exchanges like StellarX, StellarTerm, and StellarPort as well as non ...
Fri, 3 Jan, 2020 at 10:01 AM
What is the minimum and maximum amount of money that I can deposit to my BlockCard™ account?
BlockCard accounts currently require a minimum balance of at least $10 in order to complete the KYC identity verification process (we recommend at least $50...
Fri, 10 Jan, 2020 at 11:35 AM
How do I withdraw TERN from my BlockCard account?
You can withdraw TERN from your account at any time by submitting a withdrawal request through your account dashboard.  On the main page of your dashboard t...
Fri, 3 Jan, 2020 at 10:02 AM
Do any deposits require both the address and memo/tag field being set (XLM, TERN, and XRP)?
Beginning on December 16, 2019, there is a change to the way that deposits will be made going forward when you deposit with XLM or TERN.  From now on when m...
Wed, 4 Mar, 2020 at 10:44 AM