If you have made a deposit or withdrawal from your BlockCard account and the transaction has not processed yet, please be patient -- depending on the type of cryptocurrency involved in the transaction, it may take up to 24 hours for that transaction to fully confirmed and your account balance to be updated.  


If more than 24 hours have passed and you are still not seeing the results of your transaction:  

  1. Double check to make sure that the transaction was sent to the correct wallet address.
  2. Verify that the transaction was completed via Etherscan (ETH), StellarChain (XLM), or Blockchain.info (BTC).
  3. Feel free to chat with other users in the Ternio Telegram community or send a message in the Contact Us portion of the Support section.


You can also submit a ticket to our support team at support@getblockcard.com.  When contacting support, please send us any details about the transaction you have made to or from your account, including reference records/numbers if possible.  This will help our team quickly resolve your issue. These details in particular are very helpful:


Public transaction record(s)

Date and time of the transaction(s)

Type and quantity of cryptocurrency