I attempted to make a purchase with my BlockCard™ card and was denied but I have been charged for the purchase or I simply did not authorize a transaction that is on my card account. What do I do?
Created by: Daniel Valencia
Modified on: Wed, 1 May, 2019 at 12:33 PM
First, contact BlockCard™ Customer Support to see if the transaction shows as an error on your account. If the transaction shows pending on your account, but the merchant says that the transaction was declined and is unwilling to issue a merchant credit/refund, you may file a dispute. A dispute can take 60-90 days to finalize. Please contact Customer Support for more information on filing a dispute.
Did you find it helpful?
Sorry we couldn't be helpful. Help us improve this article with your feedback.