Frequently Asked Questions

I created my account and deposited — when will I receive my BlockCard?
Once your KYC authorization is complete, you can use your virtual card through your account dashboard immediately, and your physical card will arrive within...
Thu, 16 Jan, 2020 at 2:19 PM
What are the fees to use BlockCard?
We have worked hard to remove as many fees as possible; however - these fees are mandated by our banking partners. For most card holders, BlockCard is f...
Thu, 13 Feb, 2020 at 11:12 AM
Are there any daily limits on the ATM and POS (merchant) dollar amounts or number of transactions?
The cash withdrawal limit (ATM withdrawals and cash advances at a bank) is $500.00 per day. This limit also applies to Paypal cash withdrawals and Venmo tra...
Tue, 18 Feb, 2020 at 10:40 AM
Where is BlockCard™ available globally, and who can enroll?
Initial rollout will be in the United States, followed by rollouts in other countries. We don't have an exact timeframe yet, but we will update our use...
Wed, 1 May, 2019 at 11:58 AM
Where does my BlockCard work?
The BlockCard™ is a physical VISA debit card powered by Ternio. With BlockCard™, card holders are empowered to spend their cryptocurrencies anywhere in th...
Wed, 1 May, 2019 at 12:03 PM
Can I enroll using a business name?
No. BlockCard™ cards are for personal accounts only. Per federal banking regulations, the identity of all applicants must be verified before an account can ...
Wed, 1 May, 2019 at 11:59 AM
Can I have multiple cards?
No. Per federal banking regulations, cardholders are only allowed one active card and one active account.   If you already have a plastic card when the met...
Wed, 8 Jan, 2020 at 8:33 PM
When does my BlockCard™ card expire?
The expiration date for your card is listed on the front of the card.
Wed, 1 May, 2019 at 12:01 PM
How do I notify BlockCard™ with a change of address?
You can update all of your account information from your account dashboard at https://dashboard.getblockcard.com under the Support menu, Profile information.
Wed, 1 May, 2019 at 12:18 PM
Does BlockCard™ charge a fee for card account termination?
If you decide to cancel your BlockCard™ account you will need to withdraw any remaining TERN balance on your card to an external cryptocurrency wallet befor...
Wed, 1 May, 2019 at 12:27 PM