Card Security

What happens if my card is lost or stolen?
If your card has been lost, stolen, or compromised, please contact Support to have it marked lost or stolen immediately. You can also use the phone number o...
Wed, 27 Jan, 2021 at 4:13 PM
What type of fraud detection does my card employ? What is my liability for a lost or stolen card?
Your card is a signature and PIN-accessed card. The card account cannot be overdrawn or abused. Without the PIN, the card cannot be used for ATM or debit t...
Wed, 7 Sep, 2022 at 5:16 PM
How secure is my account?
Your account dashboard website uses the latest encryption technology to secure your card account and personal information online. Our team follows strict pr...
Wed, 27 Jan, 2021 at 4:17 PM
Does my account support two-factor authentication (2FA)?
Yes.  You can enable or disable two-factor authentication (2FA) under the Profile menu In your account dashboard.  If you enable two-factor authentication i...
Wed, 27 Jan, 2021 at 4:18 PM
Why does my account automatically log me out after five minutes of inactivity?
The automatic logout after five minutes of inactivity is a regulatory requirement for banks and payment service providers under the PSD 2 regulation to incr...
Wed, 25 Jan, 2023 at 4:54 PM