Getting Started

Getting started — how to deposit, complete KYC, and get your card!
If you have just opened your account, the first step is to complete KYC and make your initial deposit to fund your card.  Because this is a prepaid card, it...
Tue, 24 Jan, 2023 at 11:24 AM
How do I make my initial cryptocurrency deposit to fund my card?
1. After signing in to your account dashboard, click on Deposit. 2. Select the cryptocurrency you would like to use to fund the account by clicking the ...
Tue, 24 Jan, 2023 at 11:29 AM
I created my account and deposited — when will I receive my card?
Once your KYC authorization is complete and the card has been selected, you can use your virtual card through your account dashboard immediately, and (if ap...
Tue, 24 Jan, 2023 at 11:30 AM
What are the different card types/options available?
Generally speaking, you will receive a virtual card after KYC/activation and it will be available on your account dashboard homepage.  If a physical card is...
Tue, 24 Jan, 2023 at 11:32 AM
What information and documents are required for KYC identity verification?
Our banking partners have their own KYC criteria and the required documents will be requested when you begin the process — in the United States for example,...
Wed, 7 Sep, 2022 at 4:11 PM
What if I need to update my billing address after I have already completed KYC?
If you have already completed KYC and you need to specify a new billing address because of a move, or a new shipping address, please contact customer suppor...
Tue, 16 Feb, 2021 at 1:15 PM