Getting Started

Getting started — how to deposit, complete KYC, and get your card!
The card is available now to all users in the United States, and we are preparing to launch internationally soon. If you have just opened your account, ...
Wed, 27 Jan, 2021 at 3:33 PM
Do I need to deposit before my card will be sent?
Because our card is a Visa debit card, it works differently than a credit card for example. Whereas with a credit card you are essentially borrowing funds e...
Thu, 8 Apr, 2021 at 3:06 PM
How do I make my initial cryptocurrency deposit to fund my card?
1. After signing in to your account dashboard, click on Deposit. 2. Select the cryptocurrency you would like to use to fund the account by clicking the ...
Thu, 8 Apr, 2021 at 4:04 PM
I created my account and deposited — when will I receive my card?
Once you have created an account and made your initial deposit, the last step is to select your card and pass KYC.  Once your KYC authorization is complete,...
Wed, 27 Jan, 2021 at 3:20 PM
What are the different card types/options available?
The standard plastic card is Included with the one-time $10 activation fee. Metal cards will be available soon and will cost $50 including delivery.  When t...
Wed, 27 Jan, 2021 at 3:36 PM
What information and documents are required for KYC identity verification?
Our banking partners have their own KYC criteria and the required documents will be requested when you begin the process — in the United States, you can com...
Wed, 27 Jan, 2021 at 3:38 PM
What if I need to update my billing address after I have already completed KYC?
If you have already completed KYC and you need to specify a new billing address because of a move, or a new shipping address, please contact customer suppor...
Tue, 16 Feb, 2021 at 1:15 PM